Cancellations & refunds
How to cancel or change a Deccan Crackers order, and how refunds work for missing, damaged or undelivered items.
Last updated: 13 October 2026
Changing or cancelling an order
You can change items, the delivery slot or the address, or cancel your order, any time before it is packed — WhatsApp +91 80740 68450 with your order number. Pre-booked orders can be cancelled for a full refund until 24 hours before the chosen delivery or pickup slot.
Why crackers cannot be returned after delivery
For safety reasons we cannot take back fireworks once they have been handed over, as storage and handling after delivery cannot be verified. Please check your package when it arrives.
Missing, damaged or wrong items
If something is missing, damaged in transit or not what you ordered, tell the rider at delivery or WhatsApp us a photo within 24 hours. We will send the item again on the next available slot or refund it.
Refunds
Approved refunds go back to the original payment method (UPI, card or net banking) through our payment partner, usually within 5–7 working days. Delivery charges paid in cash at the door are refunded in cash or UPI.
If we cannot deliver
If we are unable to deliver because of stock, safety or legal restrictions, or weather, we will offer a new slot or a full refund — your choice.
Duds
Fireworks are made by third-party manufacturers and an occasional piece may not light. Never re-light a dud — soak it in water. Tell us about any batch problem and we will help.